Tariff pricing is now in effect - Thank you for your understanding
Need to fix your drone? Find out if we can repair your model and submit a request!
Let us know what you have, you'll get an estimate value before sending it in.
Ship your device, or drop it off, for further evaluation and testing
Our team will inspect the device and confirm the value
Get a check, or start shopping for new fleet accessories
You will receive an updated email quotation if the product condition does not match what was described in your trade in request. If you reject this new quote, the trade in will be canceled, and we will ship your device back to you.
Shipping is covered by the requestor. We do not provide or pay for shipping under any circumstances.
Yes you are! Just send in what you have and we will evaluate everything.
At this time, we are only accepting drones and their related accessories
Once you have received a credit or payment for the trade in, the process can no longer be canceled.
You do not need an account on our website in order to receive the store credit. You will, however, need a valid email address.
Once the trade in is complete, our team of technicians will erase all of your data and reset the aircraft to factory defaults. From there, your device will either be resold or recycled.
Once we receive your aircraft, it takes approximately 2 weeks for our evaluations team to check your device. Once complete we will send you an email with a final evaluation.
No. Sending in your proof of purchase is not required. However, if you still have the proof of purchase, we suggest that you include it in the package for faster processing.
If you cannot find your device in the form list, please send a message to hi@cloudcitydronesmart.com with what you would like to trade in.
If you have any further questions feel free to reach out to our support team at hi@cloudcitydronesmart.com
- Discharge your device's battery to below 30% and switch it off. Do not ship batteries that are defective or swollen.
- Attach the protectors to your gimbal and include in the package all the accessories that you still have.
- Surround the product with suitable filler material if required.
- Print out and attach the mailing label you will receive at the end of the check-out process. Re-teck will arrange for your device to be picked up via express service.
$30.00 away from free shipping!
